Website Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms
and conditions, please do not use our website.

The term ‘Encompass‘, ‘us’, ‘our’ or ‘we’ refers to the owner of the website, PFW Label Solutions Ltd, a company registered in England & Wales with number 13599665 and whose registered office is at:

Unit 5 Millbuck Way
Springvale Industrial Estate
CW11 3GQ

The term ‘you’ refers to the user or viewer of our website.

We reserve the right to amend these terms at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We, therefore, recommend that each time you access our website you read these terms and conditions.


Website Access

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.

You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of our website.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and conditions and comply with them.

When you visit our website, we give you a limited licence to access and use our information for personal use. This licence does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission.  We reserve the right to serve you with notice if we become aware of your metatag or mirroring.


Acceptable use and security

We cannot provide an exhaustive list of prohibited activities. In general, we will not tolerate any use of our website that damages or is likely to damage our reputation, the availability of our website or which causes or threatens to cause us to incur any legal, tax or regulatory liability. In particular, you must not
misuse our website by introducing viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, server, computer or database connected to our website. We will determine in our absolute discretion, whether your use of our website is unacceptable and in this event, we may take such action as we deem appropriate.


Registered users

In order to access certain content on our website, you must become a registered user. You must complete your registration by providing certain information as set out on our registered page. Please refer to our Privacy and Cookie Policy available on our website for information relating to our collection, storage and use of the details you provide as part of the registration process.

It is your responsibility to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change. You are responsible for ensuring that your password and any other account details are kept secure and confidential.

We reserve the right to terminate your registration at any time if you breach these terms and conditions.


Privacy and cookies

Any personal details we collect from you will only be used in accordance with our Privacy and Cookie Policy (available on our website). By using our website, you consent to us processing your information in this way and you warrant that all data provided by you is accurate.

We use cookies on our website. For further information about how we use cookies and to accept, delete or reject them please see our Privacy and Cookie Policy.



All prices are in British Pound Sterling (GPB) and are shown as exclusive of VAT. We endeavour that our prices remain current. The price shown on our website at the time of purchase will be the price that you are required to pay in full. Our prices are only available for viewing once you have logged into your
registered user account. We reserve the right to amend our prices at any time.


Product descriptions

We endeavour to ensure that our products are described as accurately as possible on our website, however, we do not warrant that the description is accurate. Where we become aware of any inaccuracies we reserve the right to correct any error or omission.

Images are provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.


Product orders

We endeavour to ensure that our product list is current, however, we give no undertaking as to the availability of any product advertised on our website.

Packaging and postage may be an additional charge. Any additional postage or carriage charge is based on the final subtotal payment excluding VAT and is available for viewing in the shopping basket prior to checking out and any payment transactions made.

When you order from us, we require you to provide certain information such as credit card details, name, and delivery address. We undertake to take due care with this information; however, in providing us with such information you accept that we are not liable for its misuse due to error, virus or malware.

We undertake to accept and reject your order within five working days. If we have not responded to you within seven working days, your offer is deemed rejected. We are not required to give reasons for rejecting your offer to purchase.

Delivery of your ordered products will be as set out on our website. Title in the goods passes to you when we have received payment. Our payment terms are set out on the order page.

All risk of loss or damage to the goods passes to you once the goods are delivered to your delivery address.


Product returns

If you place an order via our website, you have a right to cancel your order from the moment that you place it and up to 14 days from the day you receive the goods (the ‘cooling-off period’). You must notify us in writing if you wish to cancel your order or return the goods during the cooling-off period. You have a further 14 days from the date you notified us to return the goods.

Specially produced goods (also known as bespoke goods or goods made to order), covid-19 tests and personal protective equipment (unless where it is faulty) cannot be returned.
For all other purchases, please refer to our terms and conditions of sale.



The content of the pages of this website is for your general information and use only. It is subject to change without notice and no responsibility is accepted by us for any loss occasioned by any person acting or refraining from acting on the basis of any information appearing on this website.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain
inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


Limitation of liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of goods and/or again or payment of the costs of having those goods and/or services supplied again.

We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.


Intellectual property rights

This website contains material that is owned by or licensed to us. This material includes, but is not limited to designs, trademarks, layout, look, appearance and graphics. Those works are protected by copyright and trademark laws and treaties around the world. All such rights are reserved.

Your use of our website does not licence you to use our intellectual property in any commercial way without prior written permission.



From time to time, this website may also include links to other websites. If you choose to use the links displayed on our website, which link to third party websites, then you will leave our website (whether or not you realise that you are leaving). These links are provided for your convenience only. They do not
signify that we endorse the website(s). We have no responsibility for any material on any linked website(s). We exclude to the fullest extent permitted by law all liability that may arise in connection with or as a result of such external website material causing any damage, costs, injury or financial loss of any kind.

You agree that you will not frame our website or any other website or create any hypertext links or deep
links between it and any third-party website without our prior written consent.



By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connecting with your use of the website.


Governing laws and jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of England and Wales. Any claim or dispute arising out of, or in connection with, your use of our website is subject to the non-exclusive jurisdiction of the courts of England and Wales.